GOC Retail

Troubleshooting 8

• Store Cannot add new customer
• Tablette incorrecte Error
• Tyro connector failed after Version Upgrade causing Access violation
• Deallocate Register
• Y2 Support Troubleshooting Checklist

View all 8

Sales Receipts 3

• How to print gift receipts
• Split payment authorization methods
• Reprinting a receipt with a specific template

Transfers 0

Customer Services 1

• Check Customer Balance

Daily Operations 2

• How to Batch Modify close/deactivate staff in Y2
• How to switch cash float to fixed or variable

Peripherals 3

• EPSON TM-T88 Not printing
• Error code 0x97 - Epson WF- 3640
• Receipt Printer flashing orange

Standalone Mode 5

• Testing/Forcing Y2 Standalone function
• Sales Receipt Integration
• Force Standalone Mode
• Using gift vouchers in standalone mode
• Entering standalone mode for FO

Troubleshooting 2

• Customer against Doc does not exist
• Cegid Web App Logs

Sales Conditions 1

• Buy An Item get 0-100% off another

Store / Warehouse 1

• Salesperson Authentication

Inventory 4

• Stocktake Reporting - Differences between report types
• Import Data into Transfer
• Deleting/Cancelling Stock Take
• Authorizing negative stock transfers in Y2

Customer 4

• Tracking Gift Card Spend
• Merging Customers
• Close a Gift card
• How to configure duplicate customer control

Sales 5

• Checking Comments against Register Discrepancies
• Add new item price
• Stop returns going to Original Salesperson
• Troubleshooting transactions that won't integrate from Standalone mode
• Understanding Cegid Retail Sales Price

Users 2

• Password Reset
• Add New Staff in POS

Teams 0

Y2 Images 1

• Image Size Restrictions

Virtual Machine 1

• Creating Virtual Machine for Testing

General Use 3

• I Created user, but cannot see any data
• How do I get access
• Can I access multiple tenancies

Allocation 3

• Allocation Slow to Load
• How do I print with only some stores and no SOH
• How do I change stores

Alliance 1

• PPS390 Claims Stock View

Getting Started 2

• How to Download/Install Y2
• How to Run Y2 Front Office

Troubleshooting 5

• SKU Label different to Style Label
• How to create a Scheduled Job
• Reports not emailing
• Use MWS980 to repair mismatches in the database for allocations, inventory and planning data
• Alert - The order is locked by a user or by the system

MOM 0

Finance 3

• OIS180/OIS196 Reset and Re-trigger Invoice update to Finance
• Subcontract costs are not generated for other divisions
• Not getting the correct cost in PCS300

Procurement 6

• No sub-line created on the PO when selecting Replenishment Delivery on the Claim
• 99 Status in Purchase Order net order value
• Standard price is zero | Procurement
• PO has no charges calculation
• Supplier Return - Manually Created

View all 6

API Implementation 1

• How to use the DataWizard Tool

Sales Management 1

• Need to delete a line on an RA - OIS390