Troubleshooting
Solutions to common problems
Objective: For when customers cannot be added to Y2 due to the error below. This issue has happened a few times to our customers (here: [#29156] 951 - U...
Wed, 27 Apr, 2022 at 4:05 PM
Problem: Often Y2 will issue errors and warnings which make it appear like there is a system issue or error. These are usually due to poor network perfo...
Mon, 20 Jan, 2020 at 8:37 PM
Symptoms: Card machine at the store is not be able to reach the POS. It is still processing the payment at its end but CEGID can’t process the payment ...
Mon, 22 Mar, 2021 at 10:40 AM
Instructions: Register already in Use! error Right click on the main screen of Cegid Y2 Select the Deallocate register option Doub...
Thu, 25 Mar, 2021 at 4:53 PM
Purpose: The purpose of this document is to assist in level 1 Y2 troubleshooting so that our consultants have as much information as possible to start work...
Mon, 11 Oct, 2021 at 11:24 AM
Logging levels in Cegid Y2 Front Office and Back Office can be controlled by changing the configuration in their respective program files. This can allow fo...
Fri, 1 Oct, 2021 at 3:16 PM
Purpose The purpose of this document is to assist in troubleshooting an issue related to method ‘Translate’ error in Cegid Y2 Front Office that stops users...
Wed, 27 Apr, 2022 at 4:32 PM
Issue: A register may have no icons/ a blank POS screen, where it previously was filled in. Restarting POS and Computer doesn’t change/ Fix this. FO Til...
Wed, 27 Apr, 2022 at 4:14 PM